Q: Can I handle a three-way call with my Poly (Platronics) device?Ī: This feature is not available in the current version of the app. Q: Can I reject a call from my Poly (Plantronics) device?Ī: This feature is not available in the current version of the app. Why?Ī: In the current version of the application you can't resume calls or end a call on hold. Q: I have all calls on hold and when I press the button on Poly (Plantronics) device, nothing happens. Also, make sure that Poly (Plantronics) hub software is running and Poly (Plantronics) device is chosen as a speaker in Audio settings. Q: I have my Poly (Plantronics) device plugged in, but I cannot answer a call with it, what's wrong?Ī: Check if the status of integration in the Audio settings tab says Enabled. Try reinstalling the app if this does not help. Some users reported they needed to reinstall the app then the integration feature worked properly. Q: Poly headset integration says Enabled but does not function? Note: Active Noise Canceling is only available on the Savi 8220, as the 8210 has only one earpiece. These buttons correctly trigger their respective actions on Poly VVX and Yealink T4XS desk phones. Note: if the status of the Poly headset integration says Disabled, it means that the Hub (Poly (Platronics) software) isn't running. The status of the Poly headset integration should say Enabled Click Audio Settings in the left menu and select Poly (Platronics) devices for a Speaker and a Microphone.If it's not, switch it into Computer mode and click Save Changes. Open Intermedia Unite Desktop Application and click your profile picture in the lower-left corner Ĭlick Call settings and check if your Intermedia Unite Desktop Application is set to run in Computer mode.Make sure that the Hub (Poly (Plantronics) software) is running on your computer.

How to Set Up Intermedia Unite Desktop Application To Work With Poly (Plantronics) Headsets Intermedia cannot guarantee support for other Poly headset models. Note: Intermedia supports Poly Blackwire and Poly Savi headsets. Integration of Poly (Plantronics) headsets with Intermedia Unite allows you to use them with the Intermedia Unite Desktop Application by picking up and ending calls by pressing the appropriate button on the headset if this button is present. Important: For compatibility with desk phones check the phone manufacturer's compatibility guides and/or Poly website, it might require additional devices (such as an EHS adapter/cable) for the full functionality to work.

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